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Warranty and Returns

How does warranty work?
CheapAlarmParts generally has a 'no questions asked' returns policy. Almost all Bosch parts have a 3 year warranty, and other parts have at least a 1 year warranty. If any Bosch parts fail within the warranty period, we will send you a new product on receipt of the faulty item.

Do you need to be a licensed installer to claim on warranty?
Well, strictly speaking yes, our conditions of sales state that you must have all equipment installed by a licenced professional, but unless you return the goods in a smouldering mess of wires and melted plastic (ie you've really blown the thing up!) we'll generally just send you a new one.

All our parts have a DOA "Dead on Arrival" warranty.
This means in the unlikely event that any equipment is faulty "out of the box" we will ship you a new one - and we pay the postage. Our stock travels far and wide on trains, trucks and by air all over the country - It's a big country and a long way! On rare occasions items can get damaged in transport, and our DOA warranty covers this too.

14 Day change of mind guarantee.
If you've purchased something from us and you've changed your mind - just send the product back to us within 14 days of delivery and we will refund the product purchase price. Of course, goods have to be in the same condition that you received them in. This isn't a "I've opened everything up and I don't like the colour of the keypad - half installed it anyway - stuck it all back to together with sticky tape - and sent it back" warranty. Everything must be in saleable condition. Oh - and it's 14 days, not 14 months - if you don't have time to install it for a year and a half and THEN you change your mind, you can't send it back!

Can I just send stuff back for warranty?
No. All returns must be authorised and accompanied with a Returns Authorisations Form. Give us a ring on 1300-40-1800 or email sales@cheapalarmparts.com.au before sending anything back.

This page must be read in conjunction with our Terms of Business.